However, part of the automobile brand dealers to consumers free replacement of tires is to allow consumers to the quality problem of the tire question, this differentiated approach attracted consumers more panic, “after all, tire problems related to safety of life, the family can sit in the car at any time, once the accident, it is difficult to imagine the consequences.” the owner told reporters expressed such concerns.

Facing the surge in the volume of complaints, Bridgestone also raises questions about the attitude of the manufacturer. Third party defective auto product information collection platform vehicle quality network statistics, Bridgestone factory in the previous year, the vehicle quality network complaints consistently higher degree of attention: by December 31, 2015, manufacturers respond to complaints rate as high as 92.86%, not only the complaint reply is much better than other tire companies, even higher than most car prices. But in 2016 the volume of complaints surge, Bridgestone reply instantly fell to the bottom, the complaint recovery rate is only 6.55%.

Chinese quality network directly points out in its “consumer warning”, “vehicle quality monitoring data from the network point of view, Bridgestone always pay close attention to the relevant departments complaints of consumers, not to delay the recovery behind will make people guess businesses really encountered a bottleneck to solve the problem.”

The quality of the controversy